General Terms and Conditions

General Terms and Conditions
1. GENERAL PROVISIONS, SCOPE

1.1 These General Terms and Conditions ("GTC") set forth the rules applicable to users ("User(s)") who read, view, visit, and use the website www.vagheggi.hu ("Website"), as well as the rules applicable to consumers (Retail Customers and/or Professionals), buyers, resellers, and business partners ("Buyer(s)" or "Client(s)") who have a contractual relationship with Vagheggi Korlátolt Felelősségű Társaság (registered office: 1056 Budapest, Váci utca 81., 4th floor; site: 1134 Budapest, Dózsa György út 144-148., Building A, Ground floor ("Store"), company registration number: 01-09-998407, tax number: 24260765-2-41, hereinafter referred to as "Vagheggi Kft." or “Seller”), via either the Store or the online store ("Webshop") operated on the Website, under a sales contract ("Sales Contract(s)") or any other type of contract ("Contract(s)"). The operator of the Website is Vagheggi Kft.

These GTC contain, in some sections, different conditions for natural persons acting outside their profession, business activity or self-employment—those who purchase, order, receive, use goods or services, or are recipients of commercial communication or offers related to goods—as consumers (hereinafter: “Retail Customer”), compared to the provisions applicable to professionals with relevant qualifications and/or enterprises acting within their profession, business activity or self-employment (hereinafter: “Professionals”).

According to Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers’ nationality, place of residence or place of establishment within the internal market, and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC (hereinafter: “Regulation (EU) 2018/302”), a consumer shall also include an enterprise qualifying as a buyer under the aforementioned regulation.

1.2 Vagheggi Kft. is a legally registered business entity in Hungary since February 18, 2013, primarily engaged in wholesale of perfumes, agency wholesale of other products—in summary, wholesale of beauty industry products—other education services not elsewhere classified, other personal services not elsewhere classified, and mail order/internet retail trade.

1.3 These GTC shall enter into force on the date of their publication on the Website (the “Effective Date”).

1.4 The provisions of the GTC shall apply to all Users and Clients from the Effective Date. By using the Website, the User acknowledges that they have read, understood, and accepted the current GTC as binding. Similarly, the Client acknowledges upon entering into the Contract that the then-current GTC constitutes an integral and inseparable part of the Contract(s). The temporal scope of the applicable GTC extends to the time and duration of use and continues without time limitation thereafter, and to the duration of the contractual relationship established under the Contract and without time limitation following the termination of the given Contract.

1.5 Vagheggi Kft. reserves the right to unilaterally amend the GTC at any time. The User and/or Client expressly accept the possibility of unilateral modification. Vagheggi Kft. ensures that the current GTC is continuously available on the Website. The GTC shall always include the effective date. All use and contractual relationships are governed by the version of the GTC in effect on the date of use or contract conclusion. The new, amended, consolidated version of the GTC shall enter into force upon its publication on the Website. The Buyer accepts the amended GTC by placing a new order after the amended version enters into force. In the case of substantial amendments to the content of the GTC, Vagheggi Kft. will notify registered Buyers via email about the entry into force of the amended GTC. Registered Buyers accept the amended GTC by continuing to make purchases.

1.6 These GTC do not contain information regarding the data management of the Website, which can be found in a separate privacy policy document. They also do not include the technical information required to use the Website.

2. PROVISIONS REGARDING THE WEBSITE

2.1 By using the Website, Users, and by entering into the relevant Contract, Clients acknowledge that the Website is operated and maintained by Vagheggi Kft. and contains content defined by Vagheggi Kft. Vagheggi Kft. assumes no responsibility for errors related to the Website’s availability arising from failures or malfunctions of the telephone network, online computer systems, servers or server providers, computer equipment, software, email, or internet congestion or malfunction.

2.2 By using the Website, Users, and by entering into the relevant Contract, Clients acknowledge that Vagheggi Kft. has the right to shape the Website and its content in a manner that aligns with the image and profile of Vagheggi Kft., and in a way that is thematically, content-wise, and qualitatively compatible with the business philosophy, services, products, and image of Vagheggi Kft. Vagheggi Kft. is entitled to define the Website’s design, visual identity, and color scheme.

2.3 By using the Website, Users, and by signing the relevant Contract, Clients acknowledge that the articles, texts, image descriptions, images, photographs, and other content and design elements (“Content and Design Elements”) displayed on the Website are the property of Vagheggi Kft. and are protected by copyright. The images and photographs shown alongside the products are symbolic; actual product packaging and appearance may differ.

2.4 The User and the Client acknowledge and accept that Content and Design Elements may only be used or processed with the prior written permission of Vagheggi Kft., and only with proper indication of the copyright holder’s name and the exact Website address. In particular, they acknowledge and accept that it is prohibited to copy, move, store electronically, or otherwise use the images placed on the Website in whole or in part; to copy any part of the current GTC or the Privacy Policy (“PP”) found on the Website; to interfere with the operation of the Website; or to modify its content (each considered an “Infringement”). The User and the Client expressly acknowledge and accept that use without attribution also qualifies as unlawful use and, as such, constitutes an Infringement. The User and the Client acknowledge and accept that in case of Infringement, they are obliged to pay a penalty (“Penalty”) and are liable for any legal consequences arising from the infringement.

The User and the Client commit to paying the amount of the Penalty to Vagheggi Kft.’s UniCredit Bank account number 10918001-00000034-39050002 within seven (7) calendar days following receipt of written notice (via email or postal letter) from Vagheggi Kft. The User and the Client also commit to terminating the Infringement within one (1) day of receiving such notice by removing and destroying the Content and Design Elements taken from the Website—particularly texts or images—from the relevant online or other platform within the given deadline and refraining from future Infringements.

The amount of the Penalty is:

HUF 100,000 (one hundred thousand forints) per image,
HUF 100,000 per other design element (e.g., logo) copied, removed, etc.,
HUF 100,000 per content element (e.g., text excerpt, paragraph) unlawfully used,
HUF 100,000 for any other unauthorized use not specified above.

The User and the Client acknowledge and accept that the penalty amounts set forth in this paragraph are proportionate to the severity of the Infringement. Furthermore, the User and the Client acknowledge that failure to pay the Penalty within the deadline specified in this section may have civil and, in some cases, criminal consequences. In particular, they acknowledge that Vagheggi Kft. will immediately initiate a payment order procedure against the infringer if the deadline passes unsuccessfully. Failure to exercise the right to legal enforcement does not imply that Vagheggi Kft. has waived such right or its enforcement (reservation of rights).

3. PROVISIONS REGARDING SALES CONTRACTS

3.1 The provisions set out in Chapter 3 of these GTC apply to all Sales Contracts concluded between the Seller and the Buyer, whether in the physical Store or through the Webshop.

The Contract is concluded upon confirmation by the Seller of the order placed by the Buyer via the Website. Therefore, the order alone does not create a Contract; the Contract between the Parties is established when the Seller confirms the order by email within 1 hour. If no confirmation is received within 48 hours from the time the order was sent, the binding nature of the offer included in the order lapses, and no Contract is formed. If the Buyer still intends to proceed with the purchase, we kindly ask them to contact us, as the lack of confirmation may be due to a technical error.

3.2 Purchases and Contracts on the Website can only be made in Hungarian. The Contract qualifies as a distance sales contract if the Buyer makes a purchase as a consumer, i.e., as a natural person acting outside the scope of their profession, self-employment, or business activity. The Contract is not considered a written contract, and the Seller does not file the Contract. After the Contract is concluded—within a reasonable period, but at the latest upon delivery of the Product—the Seller shall provide the Consumer with confirmation of the concluded contract on a durable medium. The provisions of these GTC also apply to orders placed by email.

The Seller reserves the right to withdraw from the Contract concluded based on a confirmed order within 3 days due to stock unavailability, without any compensation or other obligation, and shall refund the purchase price. In such a case, the Seller will return the purchase price of the Product—if it has already been paid—within 5 working days from the date of withdrawal.

3.3 The Buyer acknowledges that in-person purchases and personal collection of goods ordered from the Webshop can only be carried out in accordance with these GTC.

3.4 The subject of the Sales Contracts consists of beauty / cosmetic products and services ("Product(s)").

3.5 The Client acknowledges and accepts that purchases can only be made from the Products available/in stock at the given time either in the physical Store or on the Webshop, which may be so-called retail or so-called restricted-access products.

3.6 Retail Customers without professional qualifications may only purchase retail products.

Restricted-access products may only be purchased by Professionals—in accordance with the terms of these GTC—and by beauty industry students who present a valid, personal certificate of student status at the time of purchase to Vagheggi Kft.

The Client acknowledges that the prices of public retail (available to non-professionals) and restricted-access products may differ.

3.7 A Professional is defined as a person holding the relevant secondary-level vocational qualification, a certificate obtained from an accredited OKJ (National Training Register) course, or any other recognized qualification in the beauty industry. This includes, in particular: certified beauticians (OKJ: 51781201), therapeutic massage therapists (OKJ: 5472604), professional makeup artists and eyelash technicians (OKJ: 10124003), whose qualifications are accepted and confirmed by Vagheggi Kft. (“Professional”).

A Professional Buyer must register on the Website, during which they must provide proof of their professional qualification. A copy of the certificate (diploma or certificate) must be sent to Vagheggi Kft. either uploaded on the Webshop registration page or by email to info@vagheggi.hu. Alternatively, the document may be sent by post or presented in person (1134 Budapest, Dózsa György út 144-148. Building A, Ground Floor).

Vagheggi Kft.’s products designed for salon use contain high concentrations of active ingredients and come with detailed treatment protocol guides. To ensure proper use of the Products, the first professional purchase requires: the complete purchase of at least one (chosen by the Professional) product line's professional items and completion of the corresponding training. After the professional registration on the Website, our Beauty & Business Manager will contact the registered Professional shortly by phone or in person to assist with any questions. Approval will follow, and the first purchase may only be made after successful training completion.

In addition to verifying professional qualification during registration, and upon successful completion of the training mentioned above, the managing director or colleagues of Vagheggi Kft. have the authority to decide whether the Professional has the appropriate qualification and experience to purchase restricted-access products at professional prices. If approved, Vagheggi Kft. will send an email confirmation, after which the Professional will be able to log into the Webshop and purchase at professional prices.

Retail Customers without professional qualifications acknowledge that they may only purchase retail products.

To purchase Products online, the Retail Customer may register on the Website; however, registration is not mandatory—purchases can also be made as a guest. In the case of a natural person Buyer, the following details must be provided during registration: home address, delivery address, email address, and telephone number. In the case of a legal entity or a Buyer without legal personality, the following must be provided during registration: company name, registered address, tax number, exact delivery address, name of the contact person, email address, and telephone number. The Buyer acknowledges and accepts that during registration, they must provide their own active email address and their own, actual personal data and contact details.

3.8 The Professional accepts and acknowledges that purchases made in the Store or through our Webshop will be invoiced with VAT.

3.9 Exceptions to point 3.8 apply only in the following cases: for beauty industry students who can prove their student status by presenting a valid, personal certificate of enrollment.

3.10 The Buyer accepts that they are obliged to pay the purchase price for the Product (hereinafter: “Purchase Price”). The Buyer accepts that the Purchase Price corresponds to the price indicated on the Product or directly beside the Product in the Store, or on the Website next to the Product name and/or description and/or photo on the day the Contract is concluded. The Buyer acknowledges that the price indicated next to the Products is the gross purchase price of the given item, which includes VAT but does not include the cost of home delivery or any bank charges related to the payment. The Buyer accepts that the Purchase Price cannot be modified—except in the case of promotions or discounts. The Buyer expressly acknowledges and agrees that the same Product may have different prices for Retail Customers and for Professionals. The Buyer agrees to pay the Purchase Price in the Store at the time of purchase, either in cash or by bank card; in the case of Products ordered via the Website, the Purchase Price must be paid by bank card or, at the time of delivery, in cash or by bank card. The Buyer acknowledges that deferred payment is only available to Professionals who have a valid partner agreement. The Buyer accepts that the Purchase Price may not be contested after the Contract is concluded. The Professional Buyer acknowledges that, in the case of purchasing restricted-access products, there is a minimum purchase requirement of HUF 15,000 gross, both in the Store and the Webshop.

3.11 The Buyer accepts that Professionals may enter into a partnership agreement based on their annual turnover. The Purchase Price and payment obligation stipulated in point 3.10 can only be modified in the following cases, provided the Professional has a valid partnership agreement with Vagheggi Kft.:

BRONZE Level*:
- 5% permanent discount
- 8 days deferred payment from receipt of goods
SILVER Level*:
- 8% permanent discount
- 15 days deferred payment from receipt of goods
GOLD Level*:
- 10% permanent discount
- 30 days deferred payment from receipt of goods
DIAMOND Level*:
- 12% permanent discount
- 45 days deferred payment from receipt of goods

A partnership agreement for a given year may be concluded no later than September 30. A BRONZE agreement may only be concluded in the first year, except if the contract was concluded after July 1 of the previous year, in which case it may be extended for one additional year. In the case of a mid-year level upgrade, the Buyer becomes entitled to the additional benefits of the higher level from the time of the upgrade. Level upgrades are possible until June 30 of the given year.

3.12 Rules for withdrawal from a purchase made in the Webshop:

In the context of this clause, a Consumer is a natural person acting outside their profession, self-employment, or business activity. If the Buyer qualifies as a Consumer, they are entitled to withdraw from the Contract without justification within 14 days from fulfillment. The 14-day period begins:

a) on the day the Product is received;

b) in the case of multiple Products delivered at different times, on the day the last Product is received by the Buyer or a third party (other than the courier) designated by the Buyer.

The Buyer may also exercise the right of withdrawal in the period between the conclusion of the Contract and the receipt of the Product. The Buyer is entitled to cancel the order even after sending it—before the Seller’s confirmation arrives—without incurring any payment or other obligations. The Buyer may exercise the right of withdrawal via any clear statement of intent, including the sample withdrawal form found in Annex 2 of these GTC, based on Government Decree No. 45/2014 (II.26.).

The Buyer may send the withdrawal statement to the Seller via the contact details provided in these GTC—by email, fax, post, or in person at the Store.

If the Buyer sends the withdrawal notice within 14 days as described above, the withdrawal is considered timely. It is the Buyer’s responsibility to prove that the right of withdrawal was exercised in accordance with these provisions. Upon receipt of the withdrawal notice, the Seller must confirm it immediately on a durable medium if the Website allows for exercising the right of withdrawal online.

If the Buyer withdraws as described above, the Seller will refund the purchase price paid for the Product within 14 (fourteen) days of becoming aware of the withdrawal.

The amount will be refunded using the same payment method used by the Buyer. If the Buyer explicitly agrees, a different payment method may be used, provided no additional charges apply to the Buyer. The Seller is not liable for delays caused by incorrectly or inaccurately provided bank account numbers or postal addresses.

If the Buyer withdraws from the Contract, they must return the Product without delay and no later than 14 (fourteen) days from the date of the withdrawal notice, either by returning it in person to the Store or sending it to the Seller or the person authorized to receive it. The return is considered timely if the Buyer sends the Product before the deadline expires.

In case of withdrawal, the Buyer bears the direct cost of returning the Product to the Seller. The Product must be returned to the Seller’s address or brought to the Store.

If the Buyer exercises their right of withdrawal, the price paid by the Buyer will be refunded without delay and no later than 8 days from receipt of the withdrawal notice. The refund will be made using the same payment method used in the original transaction, unless the Buyer explicitly consents to another method, and no additional costs shall be charged.

The Seller may withhold the refund until the Product has been returned or the Buyer has provided proof that the Product was sent back—whichever comes first. Vagheggi Kft. does not accept shipments sent cash on delivery or postage due.

In the event of withdrawal as per this clause, the Buyer is only liable for any diminished value resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the Product.

The right of withdrawal does not apply in the following cases:

The Seller explicitly informs the Buyer that the right of withdrawal cannot be exercised in the cases listed in Section 29(1) of Government Decree No. 45/2014 (II.26.).

If the Contract includes ancillary agreements, withdrawal from the primary Contract as described above will also terminate or cancel the ancillary agreement.

The Buyer is not obliged to compensate the Seller for damages resulting from the termination of an ancillary agreement, and no additional charges—beyond those specifically defined in these GTC—may be imposed on the Buyer in connection with the termination.

The right of withdrawal is granted only to natural person consumers.

If a Professional Buyer fails to accept the package delivered by courier and it is returned to Vagheggi Kft., the costs of return and redelivery will be charged to the Professional Buyer, regardless of the value of the package.

3.14 The Buyer acknowledges and accepts that upon receipt of the Product, they are obliged to check the packaging, quantity, and integrity of the Product. The Buyer acknowledges that quantitative complaints may only be made:

for purchases made in the Store, at the time of receipt and before leaving the cashier,
for purchases made through the Webshop, within 3 (three) working days following receipt of the Product.

4. PROMOTIONS

4.1 The Buyer acknowledges that Vagheggi Kft. may announce occasional and periodic promotions. A "promotion" means that Products designated by Vagheggi Kft. may be purchased at a more favorable price than usual. The Buyer accepts that Vagheggi Kft. has the exclusive right to determine which Product(s) are subject to promotion, for what period, and under what promotional terms. The Buyer acknowledges and agrees that some promotions or discounts may be available exclusively to Professionals, while others may be available exclusively to Retail Customers. The Buyer accepts that Vagheggi Kft. has the right to cancel any promotion at any time or extend its duration at its sole discretion, without incurring any payment or other legal consequences. Contracts entered into during the promotional period are governed by the terms of the promotion, which are binding for Vagheggi Kft. Promotional prices and the duration of promotions will be published by Vagheggi Kft. in the Store and/or on the Website.

5. DELIVERY

5.1 The Buyer acknowledges that Products ordered through the Webshop will be delivered by Vagheggi Kft. with the assistance of GLS General Logistics Systems Hungary Csomag-Logisztikai Kft. (2351 Alsónémedi, GLS Európa utca 2., "GLS Kft.") and Magyar Posta Logisztika (Magyar Posta Zrt., 1136 Budapest, Dunavirág utca 2-6., "MPL") to the address provided by the Client. The Buyer expressly acknowledges that the Seller only provides delivery within the territory of Hungary. By concluding the Sales Contract, the Buyer expressly agrees that packaging and delivery costs (“Delivery Costs”) are borne by the Buyer.

The Buyer expressly acknowledges that GLS Kft. will attempt to deliver the package related to the Product(s) ("Package") a maximum of three (3) times to the address provided. Upon dispatch, GLS Kft. will notify the Client by email that the Package will be delivered on the next business day. The email includes the tracking number and the amount due upon delivery, if applicable. On the morning of the delivery day, the Client will receive a message from GLS Kft. with the courier’s phone number, the GLS Customer Service phone number, and a 3-hour delivery window. If delivery fails, GLS Kft. sends an email to the Client. Using the link provided in the email, the Client may:

reschedule the delivery for a different date,
request delivery to a different address,
choose personal pickup at a GLS Parcel Point, or
reject the delivery.

The Buyer acknowledges that if the package cannot be delivered after three attempts or is refused, Vagheggi Kft. considers this an automatic withdrawal from the Sales Contract, and the Buyer is still obligated to pay the Delivery Costs.

The Buyer also expressly acknowledges that MPL attempts delivery a maximum of two (2) times. After the first failed attempt, the courier will contact the recipient by phone to arrange the time and location of the second attempt, or the package can be collected from a designated postal service point.

For deliveries to MPL parcel lockers, packages can be picked up within 2 business days after notification. If not collected in time, they are transferred to a nearby post office, where they remain available for an additional 5 business days. If delivery to the locker fails, the carrier will contact the recipient via SMS, email, or phone. For deliveries to PostaPoints, packages can be collected within 5 business days after notification.

The Buyer acknowledges that, as with GLS, if delivery fails or the Package is refused, Vagheggi Kft. considers this an automatic withdrawal from the Sales Contract, and the Buyer must pay the Delivery Costs.

5.2 When purchasing through the Webshop, personal pickup may also be selected. In this case, the package can be collected on weekdays between 9 AM and 6 PM at the Vagheggi Store, located at:
1134 Budapest, Dózsa György út 144-148.

5.3 The Buyer acknowledges that in the case of personal pickup, orders must be collected within 7 days. After this period, the system automatically cancels the order. Personal pickup is free of charge.

5.4 The Buyer acknowledges that the current fees for delivery and cash on delivery are available under the “DELIVERY AND PAYMENT METHODS” section of the Website.

5.5 The Buyer acknowledges that orders are delivered:

within a maximum of 5 working days if shipped with GLS,
within a maximum of 14 working days if shipped with MPL.

5.6 Rules for Package Acceptance and Claims for Damages

The Service Provider always hands over the ordered products to the courier in undamaged condition and carefully packaged. After dispatch, responsibility for the package lies with the courier. The Customer acknowledges that any problems arising during delivery must be resolved directly with the courier.

Claims for damages are governed by the following rules:

In case of visible damage (e.g. torn, crushed, visibly damaged packaging):
- The Customer is not obliged to accept the package.
- The Customer must request a damage report from the courier on the spot.
- If collecting the package from a parcel locker and damage is discovered, the Customer must immediately report the damage via the courier's online or email interface.
If the packaging was intact but the product inside is damaged:
- The Customer must report the damage immediately to the Service Provider (Vagheggi Kft.).
Documentation requirement:
- The Customer must always provide photo documentation of the packaging and the damaged product.
- This documentation is essential for filing an official report with the courier and for the assessment of the claim.
Conditions for accepting a damage claim:
- The Service Provider will only accept damage claims if the damage has been officially reported to the courier in writing and is properly documented (e.g. damage report, photographic evidence).
- In the absence of documentation, the Service Provider is not obliged to accept the claim or provide compensation.

6. PAYMENT

6.1 Payment by bank card allows you to shop conveniently and securely in our online store. Online card payments are processed through the Barion system. The merchant does not have access to the card data. The service provider, Barion Payment Zrt., is an institution supervised by the Hungarian National Bank. Its license number is: H-EN-I-1064/2013.

6.2 Accepted bank cards:

6.3 In the event of a complaint from the cardholder, the Buyer expressly acknowledges that any issue arising from a purchase in the Webshop must be reported in writing and electronically to Vagheggi Kft. via the email address info@vagheggi.hu, to which Vagheggi Kft. is obligated to respond within 14 days to the email address provided by the Buyer.

7. PURCHASING FROM ANOTHER EU MEMBER STATE

For the purposes of this Section 7, the following are considered consumers:

Natural persons acting outside the scope of their profession, self-employment, or business activity who purchase, order, receive, use goods or services, or are the addressees of commercial communications or offers relating to goods;
Civil society organizations, ecclesiastical legal entities, condominiums, housing cooperatives, micro, small and medium-sized enterprises acting outside the scope of their independent professional or economic activities for the intended purposes mentioned above;
Additionally, undertakings considered Buyers under Regulation (EU) 2018/302.

The Seller does not undertake direct delivery of goods outside the territory of Hungary. However, when selling via the Webshop, the Seller does not discriminate between Buyers residing or domiciled in Hungary or in other EU Member States, nor on the basis of citizenship. It does not apply different interfaces based on such distinctions.

Unless otherwise stated in these GTC or agreed individually by the Parties, the Seller ensures delivery/collection of ordered products within Hungary only. These GTC apply even to purchases initiated from outside Hungary, provided that, under the relevant regulations, a "Buyer" is any consumer who is a citizen of an EU Member State or resides in an EU Member State and purchases goods or services for end-use, outside their business or professional activity.

Buyers are entitled to purchase under the same conditions, regardless of their nationality, residence, or place of establishment.

Communication and purchase are conducted in Hungarian, and the Seller is not obliged to communicate in the language of the Buyer’s Member State. The Seller is not required to comply with non-contractual national legal requirements of the Buyer’s Member State related to the Product (e.g., labeling or sector-specific regulations), nor to inform the Buyer of such requirements.

In the case of electronic payment, the transaction will be carried out in the currency specified by the Seller.

The Seller may withhold delivery or provision of services until confirmation has been received that the payment transaction has been properly initiated.

The Seller is entitled to charge a fee for the use of cash-substitute card-based payment instruments not regulated under Chapter II of Regulation (EU) 2015/751, or for payment services not covered by Regulation 260/2012/EU, unless prohibited or restricted by national law under Article 62(5) of Directive (EU) 2015/2366. Such fees may not exceed the direct costs incurred by the Seller in relation to the use of the payment instrument.

The Seller provides the same collection options to non-Hungarian Buyers as those available to Hungarian Buyers. If personal pickup is allowed under these GTC, this option is also available to foreign Buyers, at a mutually agreed time.

If the Buyer requests delivery to a foreign address at their own expense, the Seller may not refuse it, provided that delivery costs are not borne by the Seller—even if the Buyer fails to accept the delivered Product.

In case of exercising the right of withdrawal, the Buyer remains responsible for returning the Product to the Seller’s Hungarian address at their own expense.

The Seller fulfills the order after receiving the delivery fee. If the Buyer fails to pay the delivery fee or fails to arrange personal delivery by the agreed time, the Seller will cancel the contract and refund the prepaid purchase price.

The Seller ensures that Buyers from other EU Member States can exercise their legal remedies under Regulation (EU) No. 524/2013.

8. INFORMATION ON WARRANTY FOR DEFECTS, PRODUCT WARRANTY, AND GUARANTEE

If the Buyer has any problem with the Product or wishes to assert any of the claims below, they must contact the Seller via the phone number, email, or mailing address provided in these GTC.

The Buyer acknowledges that Vagheggi Kft. is the distributor of the Products, not their manufacturer. Accordingly, Vagheggi Kft. assumes no liability for any damage caused by the Product to the Buyer or third parties, including bodily injury or health-related damages, whether material, non-material, or otherwise. The Buyer acknowledges that no legal claims for damages may be brought against Vagheggi Kft. in civil or other proceedings for such incidents.

The Buyer understands that due to the individual properties of the Products sold in the Webshop, effects may appear during use over which Vagheggi Kft. has no control. These do not imply that the Product is of unsatisfactory quality or unfit for its intended use as described.

8.1 Warranty for Defects (Kellékszavatosság)

When can the Buyer exercise this right?
If the Seller provides defective performance, the Buyer may assert a warranty claim under the Civil Code.
What rights does the Buyer have?
The Buyer may request:
- replacement of the Product, unless it is impossible or entails disproportionate costs for the Seller;
- a proportionate reduction in the price; or
- in serious cases, withdraw from the contract.
Time limits for warranty claims:
The Buyer must report the defect without delay after discovering it, but no later than two months from its discovery. Warranty claims expire after two years from the date of delivery, or earlier if the Product’s warranty period is less than two years.
Who is the claim against?
Warranty claims are enforceable against the Seller.
Other conditions:
Within six months from delivery, the Buyer must only prove the existence of the defect and that the Product was provided by the Seller. After six months, the Buyer must also prove that the defect already existed at the time of delivery.

8.2 Product Warranty (Termékszavatosság)

When is this applicable?
In the case of a defect in a movable item (product), the Buyer may choose to assert either a warranty for defects or a product warranty claim.
What are the Buyer’s rights?
Under product warranty, the Buyer may only request replacement of the defective product. If the product’s packaging is damaged or opened and the product deteriorates, no warranty claim can be made, and the product will not be deemed defective.
When is the product considered defective?
A product is defective if it:
- does not meet the applicable quality standards at the time of distribution; or
- does not possess the features described by the manufacturer.
Time limits for product warranty claims:
Such claims must be made within two years from the product’s first being placed on the market by the manufacturer. After this, the right lapses.
Who is the claim against?
Product warranty claims can be made only against the manufacturer or distributor (Seller). The Buyer must prove the defect.
When is the manufacturer/distributor not liable?
They are exempt if they can prove:
- the product was not made or distributed in the course of business;
- the defect was undetectable at the time of marketing based on current scientific knowledge;
- the defect results from a legal or regulatory requirement.
Only one exemption reason needs to be proven.
Warranty for defects and product warranty cannot be enforced simultaneously for the same defect. However, if a product warranty claim is successful, a new warranty for defects may be asserted against the manufacturer for the replaced product.

The Buyer is not entitled to warranty rights for defects that were known or should have been known at the time of purchase, e.g., if the Product was sold as damaged or defective. In such cases, the Seller is required to indicate this in the Product description.

8.3 Guarantee
In addition to the information on warranty, the Seller, under its guarantee obligation, must take responsibility for defective performance during the guarantee period according to the conditions specified in the statement giving rise to the guarantee or in applicable law. The Seller is exempt from the guarantee obligation if it proves that the defect occurred after performance. The guarantee does not affect the Buyer’s other rights arising from legislation. Government Decree 151/2003 (IX. 22.) on the mandatory guarantee for certain durable consumer goods defines which products are subject to mandatory guarantees. For products not falling under these categories, the Seller does not provide a guarantee.

8.4 Replacement
The Buyer is entitled to request the replacement of a defective Product within three (3) working days of the purchase (receipt). The Seller is obliged to replace the Product, provided the Product is defective.

1. How does a guarantee relate to other warranty rights?
The guarantee exists alongside warranty rights (product and defect warranty). The key difference is that under a guarantee, the burden of proof is more favorable to the consumer. A guarantee does not affect statutory warranty, defect liability, or product liability rights.

2. When is the Seller exempt from guarantee obligations?
The Seller is exempt only if it proves that the defect occurred after performance.
Defect warranty and guarantee claims, or product warranty and guarantee claims, cannot be enforced simultaneously for the same defect, but the Buyer may assert rights under the guarantee independently of statutory warranty rights.

The deadlines for exercising rights under the warranty and guarantee in these GTC begin on the day the Buyer receives the Product.

9. LEGAL REMEDIES
9.1 Complaints to the Seller
Consumer complaints related to the Product, the Website, or the Seller’s activity (including complaints about the Webshop) may be submitted through the following channels:

In person: at the Seller’s physical Store
By phone: +36 30 725 6193
By email: info@vagheggi.hu
The Seller is obligated to review written complaints within thirty (30) days of receipt, respond in writing with a substantive reply, and take action to communicate that reply. If the complaint is rejected, the Seller must provide justification. A customer complaints book is available at the Store, and complaints recorded in it will be handled as above, with a written response within 30 days.

In the case of a verbal complaint, the Seller must investigate it immediately and, if necessary, provide a remedy. If the Buyer disagrees with how the complaint is handled, or if immediate investigation is not possible, the Seller must record the complaint in a report, including its position, and:

a) Hand over a copy to the Buyer on-site for in-person complaints;
b) Send a copy to the Buyer at the time of the substantive reply, for complaints made by phone or other electronic communication;
c) Otherwise, proceed under the rules for written complaints.

The Seller must assign a unique identification number to complaints submitted via phone or electronic communication.

If a complaint is rejected, the Seller must notify the Buyer in writing about which authority or conciliation body they can contact based on the nature of the complaint. This notice must include contact information for the relevant authority or the conciliation board responsible for the Buyer’s residence, and state whether the Seller agrees to participate in conciliation proceedings.

The Seller must retain the complaint report and the copy of its reply for five years, and present it to the authorities upon request.

If a consumer dispute cannot be resolved during negotiations, the following legal options are available:

9.2 CONSUMER PROTECTION AUTHORITY
The Buyer may lodge a complaint with the relevant consumer protection authority. The following authorities handle administrative matters:

a) the district office of the capital and county government office;
b) the district office in the county seat of the capital or the relevant county;
c) the Pest County Government Office;
d) the Ministry of Justice (responsible for consumer protection).

In Pest County, district office duties are handled by the Érd District Office; in Budapest, by the District V Office of the Budapest Government Office.

First-instance administrative authority matters are handled by district offices or district offices in county seats. Second-instance authority: Pest County Government Office. As the general consumer protection authority, district offices are responsible.

Consumer protection authorities are competent based on the:

Consumer’s address or headquarters;
Location of the property involved;
Location where the relevant activity is carried out or intended;
Place of the unlawful conduct.
Authorities monitor compliance with Act CLV of 1997 on Consumer Protection and its implementing regulations (excluding contract formation, validity, effects, or termination). They may act in case of violations.

They also ensure general terms and conditions used or made public at the time of contract formation do not include unfair provisions. They also enforce product safety and compliance based on market surveillance regulations.

If a consumer notices a violation or has grounds for complaint, they may contact the competent consumer protection authority for their place of residence. The authority decides whether to proceed with the complaint. A list of competent district offices is available at:
http://jarasinfo.gov.hu/

The consumer's complaint must include:

a) the business’s (Seller’s) name and address;
b) the store or location of the alleged violation;
c) a short description with supporting documentation (e.g., Seller's reply, complaint report, postal proof);
d) personal data and contact info of the complainant or representative.

More info: http://fogyasztovedelem.kormany.hu

9.3 Conciliation Body Procedure
Under the rules on conciliation, the following also qualify as "consumers" (beyond the usual definition): civil organizations, ecclesiastical legal entities, condominiums, housing cooperatives, micro, small, and medium-sized enterprises that purchase, order, receive, use goods, or are the addressees of commercial communication.

If the Seller rejects the Buyer’s complaint, the Buyer may contact the conciliation body in their area of residence. A precondition is that the Buyer must have tried to resolve the issue directly with the Seller beforehand.

If the Seller does not agree to the procedure, the conciliation body may still make a recommendation if the claim is justified. If the Seller acknowledges the body’s authority, the decision will be binding if no settlement is reached.

The conciliation body’s role is to provide an alternative to litigation and help parties reach an agreement. If no agreement is reached, it issues a decision to ensure fast, effective, and low-cost enforcement of consumer rights. It can also provide advice upon request.

More information: http://www.bekeltetes.hu

The competent body is the one located in the Buyer’s area of residence. Requests must be submitted in writing to the chairperson of the relevant body and include:

a) name and address of the consumer;
b) name and address of the business (Seller);
c) if applicable, the body designated instead of the local one;
d) a brief description of the issue and supporting facts and evidence;
e) a statement confirming the precondition under Section 27 of the Act;
f) a declaration that no other conciliation, mediation, lawsuit, or payment order has been initiated;
g) a request for the body to issue a decision;
h) the consumer’s signature.

Attach relevant documents, including the Seller’s written response or other evidence of attempted settlement. If the consumer is represented, a power of attorney must be included.

The list of conciliation bodies is found in Annex 1 of these GTC.

9.4 Online Dispute Resolution Platform (ODR) and Contact Points
The European Commission has created a website under Regulation 524/2013/EU, allowing consumers to resolve disputes related to online purchases via an online form, avoiding court proceedings. This enables consumers to assert their rights regardless of distance.

Through the ODR platform, if you have a complaint about an online purchase and do not wish to go to court, you can resolve the issue directly with the Seller. The platform notifies the Seller, and if they agree to negotiate, the parties may exchange messages, send attachments (e.g. product photos), and schedule meetings.

The platform is available in Hungarian at:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=HU

Other dispute resolution options:
https://ec.europa.eu/consumers/odr/main/?event=main.consumer.rights#inline-nav-2

The Ministry of Justice serves as Hungary’s contact point for online dispute resolution.

9.5 Court Proceedings
The Buyer is entitled to enforce any consumer dispute-related claim before a court of law under the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

10. MISCELLANEOUS PROVISIONS
10.1 Hungarian law shall govern these GTC and their interpretation.

10.2 If any provision of the Contract (including these GTC as an integral part) is invalid or becomes invalid due to a change in legislation, this shall not affect the validity of the remaining provisions of the Contract, unless the Parties would not have concluded the Contract without the invalid provision. In such a case, the relevant legal provisions shall replace the invalid ones.

The Seller has not submitted itself to any code of conduct. No code of conduct pursuant to the law on the prohibition of unfair commercial practices against consumers is available at the Seller.

10.3 OPERATION OF DIGITAL CONTENT, TECHNICAL PROTECTION MEASURES
The servers providing the data displayed on the Website have an availability rate of over 99.9% per year. Regular backups are made of the full content, so in the event of a problem, the original data can be restored. Sensitive data is stored with appropriately strong encryption, using hardware support built into the processor. The online payment system used for bank card transactions is not operated by the Seller, and the Seller has neither access to nor influence over its operation. Therefore, the Seller is not liable for data transmission, operation, or availability of that system.

10.4 INFORMATION ON THE ESSENTIAL PROPERTIES OF THE PRODUCTS
Information on the essential characteristics of the Products available for purchase is provided in the product descriptions for each item on the Website.

10.5 CORRECTION OF DATA ENTRY ERRORS, RESPONSIBILITY FOR THE ACCURACY AND TRUTHFULNESS OF PROVIDED DATA
During the ordering process, it is always possible to modify the entered data before finalizing the order (by clicking the back button in the browser to return to the previous page, even if the next page has already been opened).

The Buyer is responsible for entering accurate data, as invoicing and delivery of the Product are based on the data provided. By placing an order, the Buyer acknowledges that the Seller is entitled to pass on any damages and costs resulting from incorrect or inaccurate data entry to the Buyer. The Seller excludes liability for performance based on incorrect data entry.

10.6 WRITTEN COMMUNICATIONS
In connection with the Contract, notifications and declarations sent to the email address provided by the Buyer in the order shall be deemed communicated and legally served to the Buyer unless circumstances arise that raise reasonable doubts in this regard. Likewise, communications sent from the email address provided by the Buyer shall be deemed as declarations made by the Buyer, unless there is reason for doubt.

10.7 GOVERNING LAW
Matters not regulated in these GTC shall be governed by the laws of Hungary, particularly the following:

Act CLV of 1997 on Consumer Protection,
Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Services Related to the Information Society,
Act V of 2013 on the Civil Code,
Government Decree 151/2003 (IX.22.) on the Mandatory Guarantee for Certain Durable Consumer Goods,
Government Decree 45/2014 (II.26.) on the Detailed Rules of Contracts Between Consumers and Businesses,
NGM Decree 19/2014 (IV.29.) on the Procedural Rules for the Handling of Warranty and Guarantee Claims in Consumer Contracts,
Regulation (EU) 2018/302 of the European Parliament and the Council.
In the event of any legal dispute relating to the provisions of these GTC, the applicable provisions of the Hungarian Code of Civil Procedure (Act CXXX of 2016) shall apply.

Effective date of these GTC: January 1, 2023.
Date of entry into force of the 1st amendment: The date of its publication.

Appendix 1

Conciliation Bodies in Hungary
Baranya County Conciliation Body
Address: 7625 Pécs, Majorosy Imre u. 36.
Mailing address: 7602 Pécs, P.O. Box 109
Phone: +36 (72) 507-154
Fax: +36 (72) 507-152
Chairperson: Dr. József Bodnár
Email: kerelem@baranyabekeltetes.hu, info@baranyabekeltetes.hu

Bács-Kiskun County Conciliation Body
Address: 6000 Kecskemét, Árpád krt. 4.
Phone: +36 (76) 501-525, +36 (76) 501-532
Fax: +36 (76) 501-538
Chairperson: Dr. Zsuzsanna Horváth
Email: bekeltetes@bacsbekeltetes.hu

Békés County Conciliation Body
Address: 5600 Békéscsaba, Penza ltp. 5.
Phone: +36 (66) 324-976, 446-354, 451-775
Fax: +36 (66) 324-976
Chairperson: Dr. László Bagdi
Email: bekeltetes@bmkik.hu; bmkik@bmkik.hu

Borsod-Abaúj-Zemplén County Conciliation Body
Address: 3525 Miskolc, Szentpáli u. 1.
Phone: +36 (46) 501-091, 501-870
Fax: +36 (46) 501-099
Chairperson: Dr. Péter Tulipán
Email: bekeltetes@bokik.hu

Budapest Conciliation Body
Address: 1016 Budapest, Krisztina krt. 99.
Phone: +36 (1) 488-2131
Fax: +36 (1) 488-2186
Chairperson: Dr. György Baranovszky
Email: bekelteto.testulet@bkik.hu

Csongrád County Conciliation Body
Address: 6721 Szeged, Párizsi krt. 8–12.
Phone: +36 (62) 554-250 / Extension 118
Fax: +36 (62) 426-149
Chairperson: Dr. Károly Horváth
Email: info@csmkik.hu

Fejér County Conciliation Body
Address: 8000 Székesfehérvár, Hosszúséta tér 4–6.
Phone: +36 (22) 510-310
Fax: +36 (22) 510-312
Chairperson: Dr. József Vári Kovács
Email: fmkik@fmkik.hu; bekeltetes@fmkik.hu

Győr-Moson-Sopron County Conciliation Body
Address: 9021 Győr, Szent István út 10/a
Phone: +36 (96) 520-202; 520-217
Fax: +36 (96) 520-218
Chairperson: László Horváth
Email: bekeltetotestulet@gymskik.hu

Hajdú-Bihar County Conciliation Body
Address: 4025 Debrecen, Petőfi tér 10.
Handling location: 4025 Debrecen, Vörösmarty u. 13–15.
Phone: +36 (52) 500-710, 500-745
Fax: +36 (52) 500-720
Chairperson: Dr. Zsolt Hajnal
Email: bekelteto@hbkik.hu

Heves County Conciliation Body
Address: 3300 Eger, Faiskola út 15.
Mailing address: 3301 Eger, P.O. Box 440
Phone: +36 (36) 416-660 / Extension 105
Fax: +36 (36) 323-615
Chairperson: Dr. Csaba Gordos
Email: bekeltetes@hkik.hu

Jász-Nagykun-Szolnok County Conciliation Body
Address: 5000 Szolnok, Verseghy park 8.
Phone: +36 (56) 510-610
Fax: +36 (56) 370-005
Chairperson: Dr. Judit Vígh Lajkóné
Email: bekeltetotestulet@jnszmkik.hu

Komárom-Esztergom County Conciliation Body
Address: 2800 Tatabánya, Fő tér 36.
Phone: +36 (34) 513-010
Fax: +36 (34) 316-259
Chairperson: Dr. György Rozsnyói
Email: bekeltetes@kemkik.hu

Nógrád County Conciliation Body
Address: 3100 Salgótarján, Alkotmány út 9/a
Phone: +36 (32) 520-860
Fax: +36 (32) 520-862
Chairperson: Dr. Erik Pongó
Email: nkik@nkik.hu

Pest County Conciliation Body
Address: 1119 Budapest, Etele út 59–61., 2nd floor, Room 240
Phone: +36 (1) 269-0703
Fax: +36 (1) 269-0703
Chairperson: Dr. Károly Csanádi
Email: pmbekelteto@pmkik.hu

Somogy County Conciliation Body
Address: 7400 Kaposvár, Anna utca 6.
Phone: +36 (82) 501-000
Fax: +36 (82) 501-046
Chairperson: Dr. Ferenc Novák
Email: skik@skik.hu

Szabolcs-Szatmár-Bereg County Conciliation Body
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Phone: +36 (42) 311-544, 420-180
Fax: +36 (42) 420-180
Chairperson: Dr. Katalin Görömbeiné Balmaz
Email: bekelteto@szabkam.hu

Tolna County Conciliation Body
Address: 7100 Szekszárd, Arany János u. 23–25.
Phone: +36 (74) 411-661
Fax: +36 (74) 411-456
Chairperson: Dr. Ferenc Gáll
Email: kamara@tmkik.hu

Vas County Conciliation Body
Address: 9700 Szombathely, Honvéd tér 2.
Phone: +36 (94) 312-356
Fax: +36 (94) 316-936
Chairperson: Dr. Zoltán Kövesdi
Email: vmkik@vmkik.hu

Veszprém County Conciliation Body
Address: 8200 Veszprém, Budapest u. 3.
Phone: +36 (88) 814-111
Fax: +36 (88) 412-150
Chairperson: Dr. Csaba Vasvári
Email: info@bekeltetesveszprem.hu

Zala County Conciliation Body
Address: 8900 Zalaegerszeg, Petőfi utca 24.
Phone: +36 (92) 550-513
Fax: +36 (92) 550-525
Chairperson: Dr. Sándor Molnár
Email: zmkik@zmkik.hu; zmbekelteto@zmkik.hu

Conciliation Body for Non-Residents of Hungary
If the complainant does not have a residence or place of stay in Hungary, they may contact the:

Budapest Conciliation Body
(Conciliation Body operating alongside the Budapest Chamber of Commerce and Industry)
Address: 1016 Budapest, Krisztina krt. 99., 3rd floor, Room 310
Phone: +36 (1) 488-2131
Fax: +36 (1) 488-2186
Email: bekelteto.testulet@bkik.hu

Withdrawal Statement
(Only fill in and return this form if you wish to withdraw from the contract.)

Recipient: Vagheggi Kft. (1056 Budapest, Váci utca 81., 4th floor)

Dear Vagheggi Kft.,

I, the undersigned, hereby declare that in accordance with the General Terms and Conditions and applicable laws, I am exercising my right of withdrawal from the contract regarding the purchase of the following product(s).

Date of conclusion of the contract: ………………………………………… (year, month, day)
Name of the consumer (you): …………………………………………………………………
Address of the consumer (you): …………………………………………………………………
Date of receipt of the product(s): ………………………………………… (year, month, day)

Exact name(s) of the purchased product(s):

…………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………
………………………………………………………………

Place and date: ………………………………………

Signature of the consumer (you)
(only required if this form is submitted on paper)